- Frequent questions

How do I contact Customer Service?

You can call us at PBX 2415535 Option 2 or WhatsApp 316 367 9270, you can also write to us at servicioalcliente@labriut.com.co.

How can I make an online purchase?

Shopping at CAROLINABARÓN is very easy! Browse our page and find the products you want to buy. Enter the option "Quick Buy" select the amount you want Enter all the requested data.

When will I recive my order?

All orders are processed and shipped on business days (Monday through Friday, excluding holidays). Orders placed on Saturday or Sunday will not be processed until the following Monday.
Standard shipping It costs $ 9,000. Delivery will take 3 to 5 business days.
Express shipping in Bogotá It has a cost of $ 9,000. The delivery will have a period of 24 to 48 hours.
If you do not receive your order, you must incur freight costs.

How do I apply my promo code?

To redeem a promotion, enter the code you received in the "Discount Code" box during the billing process. Please note that only one code can be applied per order.

What happens if my online purchase does not arrive in the estimated time?

Verify that more than 8 business days have passed or that the purchase has not been delivered to another person at the address you indicated when making your online purchase. If despite this, the purchase has not been delivered, please contact us at servicioalcliente@labriut.com.co or at PBX 2415535 Option 2 from Monday to Friday from 7:00 am to 5:00 pm to be able to help you as soon as possible. Due to the impact of COVID-19 and the increase in order volume, orders could be delayed.

Is the use of cash on delivery safe?

At LABRIUT, we understand how important security is for you when you place an online order on our website, we use the delivery-on-delivery service with the Serviantega, Coordinadora and Send carriers.

Where is my order located?

You can have access to the status and history of your orders with the guide number and the corresponding carrier.

Does shipping have any cost?

All purchases in CAROLINABARÓN have a shipping cost of $ 9,000 pesos. Take into account that in some promotions, products or campaigns you can get shipping for free. CAROLINABARÓN has dispatch coverage nationwide (Colombia), however, there are rural or hard-to-reach destinations in which dispatches cannot be made and this will be identified by the customer at the time of purchase.

How can I change or cancel my order?

Contact us within a maximum period of 1 hour after placing the order by calling PBX 2415535 Option 2 or WhatsApp 316 367 9270, we will do everything possible to deal with your request to change or cancel the order.

Can I exchange or return a product?

You have 15 business days from the delivery date to return the purchased products. It is essential to have the complete product as it was delivered, that is, with all the elements (labels, accessories, packaging, etc.) and to have the original documentation (proof of payment, referral guide).

What payment methods do you accept?

CAROLINABARÓN accepts the following forms of payment:
Transfer / consignment by Davivienda
Transfer / consignment by Bancolombia
Agreement Efecty
PayU